Automotive Service BDC


Description

Responsibilities and Requirements: • Answers all inbound Service/Quicklane leads (phone, internet) and direct to appropriate contact/make appointments • Contact present customers (phone, email, text) to maintain and improve customer loyalty • Work with service management to develop strategies and techniques to increase traffic • Quote pricing • Promote and receive credit applications for Ford/Quicklane Card • Remain up-to-date on products, market/industry trends, and certifications • Understand and implement dealership service process • Make CSI follow-up calls. • Contacts all no-shows to reschedule missed appointments. • Advises customers on special-order parts status, appointment reminders, and recall campaigns. • Other tasks as assigned. Requirements: • Articulate and professional communication and customer service skills • Excellent follow-through skills • Excellent multi-tasking skills • Solid working knowledge of the Internet • Basic Computer Skills • Maintaining a positive, can-do attitude • Self-Motivated & Self Driven • Problem Solver • Willingness to learn • Team Player • Organized • Competitive Compensation: Hourly based position Benefits: • Training for career advancement • Full time job opportunities with benefits • Paid vacations and holidays • 401K



Respond to:

jyockey@friendlyford.com


Address

Friendly Ford
Jenny Yockey 333 E Irving Park Rd, Roselle, IL 60172 (630) 924-8686